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Good safeguards practices should be well-established in the overall process of development. If development activities are properly implemented, they will deliver expected results and help to achieve the goals of development plans. Grievance Redress Mechanism (GRM) is one of the major components of safeguards policy and practices. It is a key way to mitigate, manage, and resolve potential or realized negative impacts, as well as fulfill obligations and contribute to positive relations with communities and employees. It assures safer and healthier environment which is supported and observed by every one being engaged in the development process.
Government of Nepal (GoN) is committed to address safeguard requirements while designing and implementing any development projects that could have adverse impacts, however, safeguards performance of development programs and projects seems very poor. That is why, ADB’s Nepal Country Partnership Strategy has emphasized the need for improvement in such performance of projects funded by it. There is an urgent need of developing capacity in key agencies and to meet an immediate requirement for better safeguards policy provisions. Training needs assessments conducted by Capacity Development Resource Center in 2017 and 2021 have indicated gaps in safeguards related knowledge and skills of officials working in the ADB assisted projects. In this regard, the training program on GRM has been designed to impart safeguards knowledge and skills to the participants.

Course Aim
The training on GRM aims to:
(i) improve the function of project grievance redress mechanisms, and 
(ii) equip ADB operations staff and partner government executing and implementing agencies with communication skills and knowledge of proper handling and management of grievances received from project affected persons and stakeholders.
Course Contents
The training course will be organized to deliver the following con-tents:
• ADB’s Accountability Mechanism
• Principles and elements of a GRM
• Essential skills of a GRM
• Steps in handling complaints

Training Approach and Methodology
Adult learning principles will be used to facilitate the learning of the participants. Particularly, instruction techniques such as interactive lecture, group exercise, group presentation and games will be used to enhance participants' learning

Participants (32)


S.N Name
1 Aananda Subedi
2 Amit Kumar Shrestha
3 Babu Ram Bhandari
4 Balbhadra Adhikari
5 Bharat Prasad Bhusal
6 Bidhya Baral
7 Bimlendra Mahato
8 Bindu Paudel
9 Bishnu Prasad Pandey
10 Gobinda Prasad Khanal
11 Gopal Prasad Pathak
12 Ishwar Narayan Yadav
13 Kiran Adhikari
14 Kumar Shrestha
15 Matrika Prasad Timalsina
16 Narayan Poudyal
17 Narayan Prasad Poudel
18 Narendra Subedi
19 Pawan Gautam
20 Pradip Khatri
21 Prakash Gyawali
22 Prakash Raj Dhakal
23 Rajan Dhungel
24 Ramesh Gautam
25 Ramesh Marasini
26 Roshan Agrawal
27 Shibu Chhetri
28 Shital Shrestha
29 Sitaram Takhachhen
30 Surendra Sharma
31 Umesh Dahal
32 Yogendra Thakur